Orders

How can I change an existing order? 

We start to process your order as soon as we can so that you receive your items as quickly as possible. This means that if you change your mind or realize that you have made a mistake after placing your order, there is a limited time-frame in which you can amend or cancel it. If you have any questions about an order you have placed or would like to make any changes, please contact us as soon as possible and we will be happy to help you.

I’ve got a promotion / discount code. Where can I enter it?

Promotion codes can be entered on the checkout cart screen.

What do I do if I receive a faulty item in my order?

Although unlikely, sometimes mistakes can happen. We want to sort out any issues with faulty items immediately.

As soon as you discover a fault, please contact us with:

  • Your order number
  • The faulty item’s name
  • A description of the fault – a photo may be required

We’ll get back to you as soon as we can with a solution and which is likely to be either a replacement or a refund.

I typed the wrong delivery address. Can it be fixed?

There still might be time! If your order is still processing and has not been shipped, we can update the address for you no problem. Please contact us with your order number and updated address information ASAP.

 

Delivery

Do I have to pay duties or taxes on my order?

Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost, and may be collected upon delivery from the carriers for certain orders. These charges are your responsibility as we only charge for the transportation fee for the packages. Also note that prices are GST or local tax exclusive and Fluffbundle does not offer GST refund for exported products. Please check with your country’s customs office to determine what additional costs could be.

Which countries do you ship to?

United States

What are the delivery costs?

We offer free shipping store wide

How long will my order to take to arrive?

Our free shipping has a 13-20 day delivery guarantee

How can I track my order?

We’ll keep you updated via email when we complete your order, and include a tracking number so you can follow its journey right to your door.

 

Payment

What payment method do you accept?

Paypal, Visa, Mastercard, American Express, Discover

Is it safe to shop on Fluffbundle.com with my credit card?

Fluffbundle.com makes website security a high priority to ensure that online shopping with your credit card is safe.

Fluffbundle.com is secured by:

Comodo Trusted Site Seal
Comodo SSL Certificate

All our Credit Card payments are processed securely using Paypal. Fluffbundle.com does not store or hold your card details.

What currency do you work in?

All prices on our website are in US dollars.

 

General

Pricing and Payment:

Paypal, Visa, Mastercard, American Express, Discover
Your credit card will be charged on clicking the Pay Now button on the Payment page in the checkout.

The prices shown on our website are all in USD.  Please note that high value orders may be subject to import duty or other taxes. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

All of our online transactions are hosted by Paypal. Fluffbundle.com will never see, nor store, any of your payment details.

Fraudulent Order Security Flags:
For your safety we have some automated flags in place to detect potential stolen credit cards. If the credit card used in transaction is flagged, we reserve the right to cancel the order and automatically refund the order amount back onto the credit card used. The customer will not be notified. If you notice that your order has not been dispatched and/or your order amount has been refunded, your card may have been flagged by our security checks. Please contact us for more information.

Purchase of products:
When you place an order on our website, we will email you an acknowledgement. Our acceptance of an order does not take place until the dispatch of order, as we cannot 100% guarantee stock levels until this point. You will receive an email containing a tracking number shortly after your order has been dispatched. Available stock levels online are an indicator only.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Fraudulent activity flags being activated
* The identification of an error within the product information, including price or promotion

If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

Product Information:
While Fluffbundle.con works extremely hard to maintain accurate content on their website, occasionally there may be incorrect information displayed. This could include an incorrect price, photo, colour variation, stock level, or description. Fluffbundle.com reserves the right to cancel any order based on incorrect information, and will offer a full refund as compensation.

 

Account Details

How do I change my address, email, phone number etc?

You can change all your contact details from the “My Account” section of the website.  You will need to login.  Then navigate to this via the top navigation bar, clicking on “Account Information” or follow this link www.fluffbundle.com/my-account Once there click into the account information and you can change your details.

I can’t log in to my account?

If you have forgotten your password or are having trouble logging into your account, you can re-set your password by clicking the re-set link when signing in. If that doesn’t work, please contact us.

How can I deactivate my account?

We’re sorry to see you go! If you wish to deactivate your account, contact us and we’ll take care of it for you.

 

If you have any other queries please don’t hesitate to contact us. We hope you enjoy your shopping experience…